Customer Service at Richer Sounds Essay

Richer Sounds believe that the intimately classical measure of the success would be to flip on the whole their guests a ample attend and satisfaction. This is point important than qualification the profit margins high and gaining a trade of profit this is beca use Any organisation abide increase their profits by change magnitude prices of graves, buying cheaper and suffering quality undecomposeds, miscue down on employees and many more(prenominal) but doing this Richer Sounds believe that at that place substance abuse be good node dish out due to less employees, guests wont leverage any expensive products which is non of good quality and through this they allow slip a focus losing customersThe order believes once a customer procures a product and thinks it was at low price and withal sees it is off good quality with an handsome customer expediency instituten to him the he/she will constantly tend to come fundament to leveraging more goods, in-fact the customer may to a fault tell some of its friends and families about the prices that Richer Sounds arrive at and like this the company will reach in postureting refreshing and new customers all(prenominal) the time. How Richer Sounds strive to achieve glorious customer service They think the spargon-time activity atomic number 18 important Management commitment this means any director and e very(prenominal) manager states the customer service as most essential in the business. This also means spending money to give excellent services Recruiting and training expert people Colleagues argon looked at their personalities and spatial relation while there are been prominent an interview. totally colleagues that have been given the muse have a 3 daytime induction take to the woods which even concentrates in training the new colleagues how to give an excellent customer service Motivated colleagues if all colleagues are treated substantially and valued they will give good service to customers.For this reason the colleague support enjoyment is so critical. Measuring the results The best way to find the right results are to consume customer themselves therefore Richer Sounds does this through it gross sales questionnaires. Richer Sounds also have a mystery story shopper who looks how come up the colleagues manage their customers and how greatly they give customer service. The company also has surround call system, which is been recorded, and through this they check how well fund colleagues answer to customer problems. A customer friendly environment this let in the ease of walking around the retentivity, the layout of the hold on and how well are the products displayed and also how well each customer will be able to search for his/her product The company insist their colleagues to wear smart suck in clothes with clear name badges and to salute all their customers. Responding to customer needs cultivation in customer service comple tely new colleagues have to attend the common chord day induction course earlier they are allowed to sue customers. While doing this course they are also taught on the aspects of customer service, which includes How to approach a customer in spite of appearance the stores Richer Sounds has several policies on approaching a customer such as non to approach a customer as soon as they have entered the store for any help, Once a customer enters they should greet them by saying hi and most strict rule is to not approach anyone from behind because it may flash them and only approach from the side or from the front The appearance of the colleagues all colleagues functional in the sores have to were the Richer Sounds uniform with a name badge on it How to get by on busy days All gutters must be used to serve customers and try to serve quite faster. When the queues are very long colleagues should offer customers stand up and not standing in the queues a cup of tea or coffee. normally no customers like to wait in queues especially when the store I very crowded. How to ask questions to customers colleagues should ask questions relating on the subject of product they are feeling for and not to encourage customers to buy full stops they dont wont because richer sounds believe this is the worse function to do. How to handle reachments the company uses all tokens of quote cards or any type of purchase whether the item is 99p or even if the item is i 99. 99. This is because there are quantify when people wont to wages later for the item they need because you get a time period to pay the amount and there are times when customers may have forgot their money at home but want to purchase the item so they can use the credit card. Due to this reason no one may leave the store without anything just because they forgot their money. How to cope with technical questions health and safety each colleague should realise how to take actions in emergency to d o this they may need this training How to pick out customers who have disabilities All colleagues should have value for customers who have disabilities and should help them in all ways for which product they are looking for. All colleagues should be truthful in what they sell and how much they take because if there is a blind person needing a tape player the colleagues shouldnt debase more money to what it should be. How Richer Sounds Identify node needs and ExpectationThere are three main ways how richer sounds lay customer needs and expectation, which are The till receipt questionnaires these are most important questionnaires because everyone who purchases a product will pay for and if they taught they did get treated well at the store then he/she may fill the questionnaires. These questionnaires are also seen everytime the customers will see the receipt and so conterminous time when they may come back to the store to purchase another item then they could also bring the alter questionnaires with them.